Refund and cancellation policy

Draft: this policy is awaiting the owner's approval and may change before launch.

Before delivery

Cancel before delivery and we refund 50% of the amount you paid.

After delivery

Once delivered, a plan or service is not refunded.

What delivery means

For a plan, delivery is when the licence for the period you paid is issued to you. For a service, it is when the work is handed over: the setup or update is live, the data entry or account setup is delivered, or the consulting session has been held.

How to ask

E-mail us with your order details. Approved refunds are returned to the original payment method; the time to reach your account depends on your bank or wallet.